Frequently Asked Questions

Abbeygate Insurance is the largest expatriate insurance broker in Portugal, established in 2006. We are a Lloyd's of London Coverholder, regulated by the Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF). We specialise in providing motor, home, travel, health, marine and business insurance specifically designed for expatriates living in Portugal.

A Lloyd's Coverholder is a company that has been granted authority by Lloyd's of London to underwrite insurance on behalf of Lloyd's syndicates. This means your policy is backed by one of the world's most respected insurance markets, providing you with the highest level of financial security and trust.

Getting a quote is fast and easy. Simply click "Get a Quote" on our website and choose your product (Motor, Home, or Travel). Our online wizard will guide you through a few simple questions and provide you with an instant quote. The entire process typically takes less than 2 minutes.

You can reach us via phone at +351 289 369 254, by email at info@abbeygate.pt, or via WhatsApp at +351 968 127522 for new business and +351 925 602100 for renewals. Our office is located at Estrada Regional 125, Loja 149A, Boliqueime, Loulé 8100-069, Portugal.

Abbeygate was the first company in Portugal to offer Protected No Claims Bonus (NCB). This means that if you make a claim, your No Claims Bonus is protected and won't be affected. Your years of careful, claims-free driving are safeguarded, potentially saving you significant money on renewals.

Yes, all our motor insurance policies include a full annual EU Green Card at no additional cost. This provides proof of insurance when traveling across EU member states and allows you to drive freely across Europe.

Your motor insurance certificate is typically emailed to you on the same day you purchase your policy. In most cases, you'll receive it within a few hours of completing the online process.

Yes, we specialise in insuring both locally-registered and UK-registered vehicles in Portugal. As expat insurance specialists, we understand the unique requirements and can provide comprehensive coverage regardless of where your vehicle is registered.

Our Price Pledge means that if you find a comparable home insurance policy at a lower price from another provider, we will match or beat that price. It's our commitment to ensuring you get the best value for your home insurance in Portugal.

Buildings insurance covers the structure of your home, including walls, roof, floors, and permanent fixtures. Contents insurance covers your personal belongings inside the home, such as furniture, electronics, clothing, and valuables. We recommend both for comprehensive protection.

Yes, our home insurance policies for Cyprus include cover for earthquake damage. Given Portugal's seismic activity, this is an important feature that's included as standard in our expat home insurance policies.

Yes, we offer both single trip and annual multi-trip travel insurance policies. If you travel frequently, an annual policy typically provides better value and the convenience of year-round coverage without needing to purchase a new policy each time you travel.

Our travel insurance includes emergency medical coverage, hospital stays, repatriation, and depending on your chosen plan, access to specialist healthcare providers. Plans range from basic emergency cover to comprehensive options with higher coverage limits.

Coverage for pre-existing medical conditions depends on the specific condition and the plan you choose. We recommend declaring all pre-existing conditions during the quote process so we can provide you with the most appropriate and transparent coverage options.

To make a claim, contact us directly via phone (+351 289 369 254) or email (info@abbeygate.pt). Our team will guide you through the claims process and help you gather the necessary documentation. We aim to process claims efficiently and keep you informed at every step.

The timeline depends on the type and complexity of the claim. Simple claims can often be resolved within a few weeks, while more complex cases may take longer. We keep you informed throughout the process and work diligently to resolve claims as quickly as possible.